Get in touch

# Contact

Questions about an actor, the MCP server, or the data they return? Email is the reliable way to reach us.

## Email

[hello@scrapelads.com](mailto:hello@scrapelads.com)

We usually reply within two business days. Messages with a specific run ID or video URL get answered faster, because we can reproduce the problem instead of guessing.

## What to include

- Which actor or tool you were using
- The run ID, if you have one (visible on every Apify run)
- One or two input examples that reproduce the problem
- What you expected versus what came back

## Other routes

**Billing and runs** are handled by Apify, not us. Usage, credits and plan limits live in your [Apify Console](https://console.apify.com) — we cannot see or change your account.

**Security issues:** please email rather than opening a public issue. Details are in the [security policy](https://github.com/charbeld/scrapelads-mcp/blob/main/SECURITY.md).

**MCP server:** setup instructions and the tool reference are on the [MCP server page](/mcp-server/).

**Source:** the MCP server code is public at [github.com/charbeld/scrapelads-mcp](https://github.com/charbeld/scrapelads-mcp).

There is no phone number or live chat. A single mailbox keeps it honest: if a message goes unanswered, it is visible rather than lost in a queue.

## Report a broken run

Include the run ID from your Apify Console and we can look at exactly what happened.
[Email us](mailto:hello@scrapelads.com)